At Satya Johri, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be situations where you may wish to cancel an order or request a refund. Please read our policy carefully:
Order Cancellation
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Orders can be canceled within 24 hours of placing the order by contacting our customer care team at satya@satyajohri.com or +91-9314420143.
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Once an order has been shipped, it cannot be canceled.
Eligibility for Refunds
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Refunds are applicable only if:
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You have canceled the order within the allowed time frame (24 hours).
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You have received a defective or damaged product and have notified us within 48 hours of delivery with supporting photos/videos.
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Products that are custom-made, engraved, or personalized are not eligible for cancellation or refund unless they are defective or damaged.
Refund Process
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If your refund request is approved, the refund will be processed to the original source of payment (credit/debit card, bank account, or wallet used during purchase).
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Refunds shall be initiated within 7 working days from the date of approval.
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Please note that the time taken for the amount to reflect in your account depends on your bank or payment provider.
Non-Refundable Items
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Gift cards, personalized or engraved products, and items purchased under clearance or special promotions are not eligible for refunds.
How to Request a Refund
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Contact our customer service team at satya@satyajohri.com or +91-9314420143
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Provide your Order ID, reason for refund, and supporting evidence (in case of defective/damaged products).
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Our team will review your request and update you on the status.
We value your trust and aim to make your shopping experience pleasant. For any queries, please reach out to our Customer Support team at satya@satyajohri.com or +91-9314420143.